Question: Do you know of a cost-effective way to automate ticket routing and resolution for customer support requests?

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Forethought

If you're looking for a low-cost way to automate ticket routing and resolution, Forethought is another good candidate. The AI-powered customer support platform automates mundane work, improves resolution rates and lowers support costs. With tools like Triage for gauging customer intent, Assist for summarizing tickets, and Discover for finding areas where it can automate, Forethought can link to leading helpdesks like Zendesk and Salesforce. It promises a 15x average return on investment and a 40% average decrease in First Response Time.

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DeepConverse

DeepConverse is another option. The platform simplifies customer service operations with AI-powered chatbots that provide a personalized customer experience. It automates up to 80% of incoming requests and offers interactive guides for troubleshooting, making it a good option for e-commerce, education and other industries. DeepConverse supports multiple channels and integrates with Zendesk and Salesforce.

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Help Scout

Last, Help Scout offers an AI-powered customer support system that automates mundane work and shortens resolution times. Its features include AI Drafts for on-brand email responses, AI Answers for immediate answers from the knowledge base, and AI Assist for filling in the blanks. With a user-friendly interface that requires no coding, Help Scout lets teams focus on complex interactions and work more efficiently.

Additional AI Projects

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BoldDesk

Resolve 70% of customer issues automatically with AI-driven workflow automation, reducing support volume and enhancing customer experience.

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Kustomer

Unifies customer data across touchpoints, automates routine tasks, and anticipates customer needs with AI-driven insights to deliver personalized support.

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Zendesk

Unifies customer interactions across channels, leveraging AI to deliver personalized experiences, faster issue resolution, and improved team productivity.

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Gaspar

Automates employee help desk tasks, resolving issues in seconds, and optimizes knowledge management, freeing up IT teams from mundane tasks.

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SiteJetAI

Automates customer support with lightning-fast responses, hyper-personalization, and seamless integrations, reducing operational costs while maintaining quality.

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Algomo

Automates and personalizes customer interactions, answering up to 85% of repetitive questions, and delivering top-notch support through AI-driven chatbots and live chat.

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Verloop

Automates customer support with personalized, context-aware interactions, 24/7, using Generative AI technology to improve efficiency and customer satisfaction.

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Userscom

Automate customer support with AI-generated to-do lists, customizable tabs, and AI-driven reply suggestions to increase productivity and personalized interactions.

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Auralis

Automates up to 70% of customer support requests instantly, providing 24/7 accurate answers and support, while reducing handle time and increasing customer satisfaction.

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MetaDialog

Automate up to 87% of customer support conversations with AI-powered multilingual support, ensuring precise and compliant answers at scale.

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Kodif

Streamlines customer support with contextual AI workflows, automating repetitive tasks and providing real-time customer insights to elevate the customer experience.

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AptEdge

Automates and augments customer support with AI-powered answers, increasing productivity by 30% and customer satisfaction, while reducing ticket volume and escalation.

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My AskAI

Handles up to 75% of support requests, integrating with existing live chat tools to free up time and reduce costs with quick and efficient answers.

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Unthread

Converts Slack threads into tickets with automated tracking, SLAs, and AI-powered responses to streamline customer support and internal workflows.

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Markprompt

Build AI-native customer support experiences with automated ticket deflection, data syncing, and performance monitoring, while maintaining human oversight and control.

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helpix

Provides automated, intelligent customer service across multiple channels, responding immediately in customers' native languages with human-like conversations.

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Mava

Handles over 50% of community questions with AI-powered automated resolution, freeing up human agents to focus on complex issues.

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Atlas

Unify customer context with a comprehensive platform featuring timeline views, session replays, AI-powered response suggestions, and omnichannel management.

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Threado

Get instant answers to internal knowledge queries with a real-time AI assistant that summarizes tickets and sources attributed responses.

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CyanArrow

Provides 24/7 customer support with instant FAQ responses, reducing ticket volume and saving time and resources, while boosting efficiency.

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Kastro

Automates simple customer inquiries using AI, freeing support teams to focus on complex, high-touch conversations, resulting in faster response times and reduced support volume.