Question: I'm looking for a conversational AI service that integrates with social media and messaging platforms to engage with customers.

If you're looking for a conversational AI service that can hook into social media and messaging apps to communicate with customers, Gupshup is a top contender. The service spans more than 30 messaging channels, including WhatsApp, Google's Business Messages and SMS, so it can accommodate a wide range of businesses. Gupshup has features like Bot Studio to create custom conversational paths, Agent Assist to help agents work more efficiently, and Campaign Manager to run multi-channel campaigns. It's used by BFSI, retail and health care customers to help businesses get more value out of customers and reduce service costs.

Another contender is Haptik, which uses Generative AI to handle customer lifecycle management across many industries. It offers features like Gen AI Web Q&A for fast customer support, Gen AI Sales Assistant for personalized buying advice, and Multi-Channel Support for customers on WhatsApp, Instagram Direct, Google Business Messages and other channels. Haptik says customers use it to attract leads, boost customer satisfaction and run more efficient operations, with results like a 68% repeat rate on WhatsApp commerce and 125% NPS improvement.

If you need a multi-channel customer engagement and automation service, Whautomate has a broad-shouldered platform. It connects to services like WhatsApp, Telegram, Messenger and Shopify and others to handle customer service requests across many channels. Whautomate offers chatbots, team inboxes, marketing campaigns, workflow automation and other features, with the promise of a big boost in sales and engagement.

Another contender is Manychat, which specializes in automating two-way conversations on Instagram Direct Messages, Facebook Messenger and SMS. It offers unlimited custom flows, basic Growth Tools, customer segmentation, automated sequences and AI-based features like Intention Recognition. Manychat is geared for e-commerce businesses and digital marketing agencies looking to boost chat marketing and automate customer support.