Question: I'm looking for a tool that analyzes conversation sentiment and intent to improve customer service interactions.

If you need a tool to analyze the sentiment and intent of conversations to better interact with customers, ConvoZen is well worth a look. This conversational intelligence platform uses AI to analyze conversation sentiment, identify key moments and perform auto-compliance audits. It's geared for industries like Banking & Finance, Insurance, HealthTech and EdTech where customer interactions are important.

Another good option is Deep Talk. The tool converts text data into insights, including sentiment and verbatim analysis. It can be integrated with common communication tools like WhatsApp, Microsoft Teams and Slack, and offers more advanced features like NLP training and pre-trained categories. Deep Talk can help you get a better understanding of customers and employees.

Symanto offers a Human AI platform that marries emotional understanding with AI to transform customer interactions. With features like text sentiment analysis and emotional understanding, it lets companies personalize interactions and automate interactions with a human touch. That's useful for improving customer satisfaction in many industries.

If you want a one-stop text analytics tool, MonkeyLearn offers a no-code interface to clean, label and visualize customer feedback. It integrates with many apps like Zendesk and Google Sheets, and offers customizable charts and models for sentiment analysis and other tasks. The tool can automate text analysis and give you quick insight into customer feedback.