Question: I need a solution that connects online shopper behavior with offline customer data for a more personalized experience.

Client Command is an information retrieval system that matches real-time shopping behavior with offline customer data for a personalized customer experience. It includes features such as online tracking, demographic data, CRM and DMS integration, and a sophisticated Audience Builder tool. The system is geared for automotive dealerships and suppliers that want to use real-time shopper behavior to improve their marketing and sales efforts.

Another good option is Lexer, a Customer Data and Experience Platform that unifies customer data and provides insights to power personalized experiences. It includes features such as a single customer view, personalized marketing across multiple channels, improved in-store experiences, and customer service consolidation. Lexer spans customer touchpoints and integrates with many retail technology stacks, making it a good option for companies that want to become more customer-centric.

Amperity is another good option, a Customer Data Platform (CDP) that ensures customer data confidence by addressing identity and data strategy problems. It uses AI to reconstruct customer journeys and offers automated data ingestion, normalization and strategic insights. Amperity has industry-specific solutions for retail and other industries, so it's a good option for companies that want to personalize customer interactions.

If you prefer a more AI-based approach, check out Insider, a customer data platform that collects customer data and uses AI to predict behavior and personalize interactions. Insider offers 360° customer profiles, predictive behavior analysis and integration with more than 100 data sources, making it a good option for companies that want to drive growth and revenue through personalized customer interactions.