Question: I'm searching for a cloud PBX solution that can help me manage and monitor customer communications efficiently.

Another strong contender is GoTo Connect, which centralizes business communications with its cloud-based phone system and customer engagement software. It can handle multi-channel communications with customers by SMS, webchat, email, social media and video, and includes tools for easy setup and administration, as well as reporting and analytics to help you understand customer interactions and employee performance. That makes it good for industries like health care, law, education and professional services.

If you want a unified communication platform, Nextiva has a collection of tools for voice, video, chat, social media and email conversations. Its features include an AI-powered knowledge base, secure payment assist, automated dispositioning and customizable analytics. The service also offers outbound dialing, intelligent routing and workforce engagement management, so you can give customers a consistent experience across many communication channels.

Last, Genesys Cloud CX is a highly rated AI-powered contact center platform that can orchestrate all customer interactions across many touchpoints. It includes tools for omnichannel engagement, contact center optimization and workforce engagement management. With its broad range of features and AI-powered automation, Genesys Cloud CX can help businesses improve response rates, first-call resolution and agent productivity, making it a good option for improving customer interactions.