CommPeak

CommPeak is a cloud contact center software designed to help businesses increase sales and productivity with customizable solutions. The company offers a range of services, including a VoIP service, predictive dialer, cloud PBX, DID numbers, softphone and text messaging tools. The services are intended to help businesses communicate more easily and efficiently.

CommPeak's cloud contact center solutions are designed to meet a variety of business needs, including:

• VoIP Service: Global SIP trunk and VoIP termination for worldwide communication.
• CommPeak Dialer: A predictive dialer designed to increase productivity and sales.
• Cloud PBX: Monitor and manage customer communications.
• DID Numbers: Expand your local presence with virtual phone numbers.
• Softphone: Use a free WebRTC softphone for easy communication.
• TextPeak: Send, manage and track SMS communications.
• SMS Messaging API: Reach customers with high-quality SMS routes.
• Speech-to-Text: Improve compliance with automated transcriptions.
• LookUp: Verify phone numbers with accuracy.

CommPeak's benefits include global coverage with 10 regional switches, end-to-end encryption and a pay-as-you-go pricing model. The company offers competitive rates, including $0.0009 per minute for VoIP service, $2 per month for DID numbers and $0.0047 per message for SMS service.

Integrations with more than 100 platforms make it easy to integrate CommPeak with existing workflows. The company says it offers customized solutions for businesses of all sizes, from startups to large enterprises. Customers can expect a high-quality call experience, with customers reporting a significant improvement in call quality compared to other providers.

CommPeak's cloud contact center solutions are suitable for a range of industries and can be used for inbound and outbound call center operations. The company's services are well-suited for businesses looking to improve their customer service and sales capabilities without having to invest in expensive infrastructure.

Published on July 8, 2024