Question: I need a cloud infrastructure that can integrate with my existing customer service, marketing, and sales systems to improve customer engagement and experience.

Sprinklr has a unified, AI-powered customer experience management platform that unifies front-office teams and tools. It includes AI-based products for customer service, social engagement, real-time consumer insights and global marketing campaigns. It's geared for companies that want to modernize customer-facing operations, increase productivity and improve customer satisfaction.

Another top contender is Genesys Cloud CX. This AI-infused contact center platform is designed to deliver omnichannel engagement and optimize contact center operations. It has a broad range of tools for managing customer journeys, improving agent productivity and delivering better customer experiences. Genesys Cloud CX is used by more than 8,000 companies, and research firms have named it a leader in the industry.

Salesforce is a popular CRM platform that unifies marketing, sales and service teams on one platform. Among its features are Einstein 1 for a 360-degree customer view, AI Copilot for relationship-building and content creation, and Data Cloud for better customer experiences and employee productivity. It has customizable pricing and a free trial, so it's a flexible option for modernizing business operations and improving customer satisfaction.