Question: How can I build a live chat feature that can handle a high volume of users and messages?

For a live chat system that can handle a lot of users and messages, Comm100 is a good option. It offers an omnichannel communication platform with enterprise-level live chat, automation and a range of tools for managing customer interactions. The platform is designed to scale and be secure, and is good for industries like education, banking and healthcare. It can help lead to significant customer satisfaction improvements with the integration of AI and Gen AI technology.

Another good option is Kommunicate, which uses generative AI to automate customer questions and provide quick, accurate answers. It supports more than 100 languages and spans multiple communication channels, including websites and messaging apps. Kommunicate's enterprise-grade security and data protection means it complies with regulations like GDPR and HIPAA, so it's good for companies of any size looking to improve customer service operations.

Yellow.ai offers a suite of tools powered by AI and automation. Its Dynamic Automation Platform can handle high volumes of conversations fast and accurately, with a multi-LLM architecture. The platform can be customized for different industries and offers advanced analytics, making it a cost-effective way to improve customer service and lower operations costs.

Last, LivePerson is a conversational AI platform that helps companies move to digital-first customer interactions. It offers features like voice calls that are routed to digital channels, automated customer intents and analysis of conversation data. LivePerson is designed to improve engagement and lower operations costs, so it's a good option for companies that want to modernize their contact centers and improve customer experiences.