Question: Do you know of a solution that automates ticket tracking and assignment, with features like SLA management and custom workflows?

Unthread is a Slack-based service that automates both external customer support and internal ticketing. It converts Slack threads into tickets with a priority level, and you can automate ticket tracking, SLA tracking and custom workflows with API and webhooks. With integrations with CRM, task managers and marketing tools, it's geared for customer support teams, IT support and internal helpdesk teams, and has a range of use cases including agencies and fintech.

Another powerful option is BoldDesk, an all-in-one help desk software with AI and workflow automation. It includes an end-to-end ticketing system, task management, no-code workflow automation, AI copilot for faster responses, and multilingual support. BoldDesk is for businesses of all sizes, and you can try it for 15 days free to see how it can help your team become more productive and provide better customer service.

If you're interested in AI-powered options, Forethought offers tools like Solve for simple questions, Triage for routing tickets, Assist for AI-generated ticket summaries, and Discover for optimizing workflows. It integrates with leading helpdesks like Zendesk, Salesforce and ServiceNow, and is good for e-commerce and SaaS companies.

Last, ClearFeed is a conversational support platform that integrates with Slack to offer a helpdesk interface for customer and employee support. It offers features like triage channels, SLA tracking, automated workflows and GPT-generated answers, and is good for a variety of use cases including customer Slack channels and IT help desks.