Question: Looking for a platform that can help our support team automate routine questions and focus on more complex issues.

If you want to automate mundane questions so your support team can concentrate on more complicated issues, Forethought is a good option. The AI-powered platform automates tasks, improves resolution rates and lowers support costs with features like Solve for basic questions, Triage for determining intent, Assist for generating AI summaries and Discover for workflow improvements. It integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, so it's a good fit for e-commerce, SaaS and FinTech companies.

Another good option is Ultimate, which uses generative AI to automate more than 60% of support requests across multiple channels. UltimateGPT handles FAQ-style questions, Dialogue Builder lets you create custom dialogues, and the Analytics Suite optimizes conversation performance. The platform integrates with any CRM with one-click connections and API integrations, so it's a good choice for businesses that want to scale support operations.

Ada is another option. It replaces canned chatbots with AI-powered customer service, letting companies onboard and train an AI agent to handle more than 70% of requests. It automates voice and email support, handles multilingual interactions and expands to other channels like web, mobile, social media, SMS and phone. Ada customers have reported a 2x increase in automated resolution rates and significant cost savings.

Last, Help Scout offers a relatively easy system to automate mundane interactions and concentrate on more complex ones. AI Drafts drafts email responses, AI Answers offers immediate answers from the knowledge base, AI Summarize summarizes long email threads, and AI Assist fills in the blanks. The platform requires no coding and is designed to dramatically increase productivity, so it's a good option for support teams trying to get more done.