Question: I'm looking for a tool that automates routine customer interactions and supports live agent support for more complex issues.

If you're looking for a way to automate customer service interactions while keeping live agents on hand for more complex issues, Linc is a good choice. This Gen 3 Customer Experience Automation platform uses patented conversational AI technology to augment human employees, providing the best of both automated and human customer service. It automates more than 85% of customer service requests, so human agents can focus on more complex issues, and it integrates with many retail and e-commerce systems.

Another good choice is Aivo. Aivo's conversational AI platform combines natural language processing with live agent integration for a personalized experience and video chat support. The system includes a no-code tool for WhatsApp campaigns and a live agent tool for more complex issues. Aivo is designed to reduce call center volumes and increase efficiency, making it a good choice for fintech, retail, e-commerce and telecom companies.

LivePerson is another good option, with a platform designed to help companies move to digital-first customer interactions. It includes features like routing voice calls to digital channels, automating common customer intents, and providing conversational insights with large language models. LivePerson says it can help improve customer satisfaction and agent productivity, making it a good option for modernizing contact centers.

If you want a more advanced AI-powered customer support system, check out Forethought. It automates routine work and raises resolution rates with tools like Solve, Triage, Assist and Discover. Forethought integrates with popular helpdesks and is good for e-commerce, SaaS and FinTech companies, promising strong returns on investment and higher productivity.