Question: Is there a way to automate customer interactions for my e-commerce store without requiring technical expertise?

DigitalGenius is an AI-powered customer service automation platform that can provide immediate help and personalized responses to questions customers have before and after a purchase through conversational and visual AI. It can link to shipping carriers, ecommerce sites, ERPs, payment processors, and loyalty programs, so you can handle lots of different customer requests. The Flow Builder tool lets non-technical people set up and modify complex workflows so customer service automation works as expected.

Airkit.ai eCommerce is another good codeless AI-powered option geared specifically for e-commerce companies. It handles up to 90% of customer inquiries 24/7 and includes proactive issue detection and resolution. The platform's hyper-personalized conversations and adherence to industry regulations means it's a good option for keeping customers happy without requiring any programming expertise.

If you're looking for something more elaborate, Haptik offers a range of conversational CRM tools that can help you overhaul your customer lifecycle management. With tools like Gen AI Web Q&A for fast support, Gen AI Sales Assistant for personalized buying advice, and Multi-Channel Support on multiple channels, Haptik can help you improve customer satisfaction and operational efficiency and deliver real results.