Question: Can you recommend a solution that automates customer service for e-commerce businesses and reduces operational costs?

If you're looking for a way to automate your e-commerce business's customer service and cut costs, Ada is a good choice. The AI-powered service replaces conventional chatbots with AI agents that can handle more than 70% of customer requests, personalize responses and link to existing knowledge bases. Among its benefits are a dramatic increase in automated resolution rates, a substantial annual cost savings and a fivefold return on investment within 12 months.

Another contender is DigitalGenius, which offers immediate help and personalized answers through conversational and visual AI. It can be tightly integrated with services like shipping carriers and ERP systems, and it can use proactive AI to fix problems before customers even contact a company. The Flow Builder tool lets non-technical people create sophisticated workflows, and analytics tools help you optimize performance.

For a more complete customer service package, check out Zowie. The service automates up to 70% of routine questions, handles more than 175 languages and can be integrated with existing e-commerce sites and support software. Zowie also comes with tools to increase revenue, such as higher average order value and conversion rates, making it a good choice for e-commerce companies that want to improve customer satisfaction and cut costs.

Last, Gorgias is an all-in-one AI-powered customer experience platform that unifies customer conversations across multiple touchpoints. It automates at least 30% of support within 30 days and integrates with more than 100 apps. The service improves customer satisfaction and support productivity so teams can focus on important interactions and achieve a CSAT score increase.