Question: I need a solution to automate customer service inquiries, can you recommend a tool?

If you're looking for a way to automate customer service requests, Ada is a good choice. This AI-powered platform replaces canned chatbots with a more sophisticated AI-based customer service system that can handle more than 70% of requests. It taps into existing knowledge bases and business systems for personalized and accurate answers. Features include voice and email automation, support for multiple languages and AI coaching, and it's helped businesses cut costs and achieve a good return on investment.

Another contender is DigitalGenius, which is geared for ecommerce and offers immediate support and personalized answers to questions before and after a purchase. It's tightly integrated with a variety of services and uses visual AI to spot problems and products, and generative AI for more empathetic interactions. DigitalGenius can spot customers' problems ahead of time, so it's a good choice for companies that want to improve customer satisfaction and shorten resolution times.

If you want a more complete solution, Zendesk offers all-in-one customer service software that uses AI to personalize interactions across many communication channels. It includes AI Agents that help human agents, AI-powered Workforce Management and Quality Assurance, and is good for companies of all sizes. Zendesk also offers good integration and APIs to ensure a unified customer service experience, with a good return on investment and relatively fast payback.

Last, Forethought is notable for its AI-based automation of routine tasks, which can dramatically lower support costs and improve resolution rates. It offers tools like Solve for simple questions, Triage for assessing intent, and Assist for making agents more efficient. Forethought integrates with common helpdesks and is good for e-commerce and SaaS companies, with a high ROI and efficiency boost.