If you need something that automates customer acquisition and support but still keeps humans in the loop, CML.AI is a good all-purpose option. The platform uses artificial intelligence, automation and analytics to handle customer acquisition, support and retention. It includes AI sales, human-AI hybrid support and business process automation, so it's a good fit for companies trying to modernize their customer-facing operations.
Another good option is Customerly, an AI-based customer service platform geared for SaaS companies. It includes an AI chatbot (Aura) for answering customers' immediate questions, an AI assistant for drafting responses and support for multiple languages. Customerly also has a unified help desk, AI missions for automation and smart workflows to optimize customer interactions.
If you want a more personalized approach, check out Algomo. It automates and personalizes customer support with an AI chatbot for answering common questions, live chat with human and AI triaging, and personalized interactions in more than 100 languages. Algomo also integrates with common tools like Shopify, Hubspot and Google Analytics, so it can be used in a variety of industries.
Last, Siena marries human empathy with intelligent automation for personalized and efficient customer interactions. It supports omnichannel interactions, contextual awareness and integrates with tools like Gorgias and Zendesk. Siena is designed to improve customer satisfaction and lower response times, so it's a good fit for companies looking to improve their customer service.