Question: I need a solution that can automatically respond to repetitive questions in our help desk, can you suggest something?

If you want a system to handle repetitive questions in your help desk, Ada is a top contender. Ada is an AI-powered customer service automation platform that replaces traditional scripted chatbots. It can draw on existing knowledge bases and data in important business systems to personalize answers and works in more than 50 languages. It also offers voice and email automation, automated resolution measurement and AI coaching to improve customer satisfaction and lower costs.

Another option is Forethought, which automates the mundane and boosts resolution rates. It includes tools like Solve for automated responses, Triage for assessing customer intent, and Assist for AI-created ticket summaries. Forethought can link to helpdesks like Zendesk, Salesforce and ServiceNow, so it's a good option for e-commerce and fintech businesses.

If you want to personalize and automate customer service, Algomo could be a good option. Its AI chatbot handles up to 85% of repetitive questions, and Algomo offers live chat with human and AI triaging and support across email and social media. It integrates with Shopify, Hubspot and Slack for industry-specific options for e-commerce, travel and SaaS companies.

Another option is Ultimate, which uses generative AI to automate more than 60% of support requests. It includes UltimateGPT for answering FAQ-style questions and Dialogue Builder for custom dialogues. Ultimate can link to any CRM with simple API integrations, so it's good for automating complex situations and for scaling support operations.