Question: Do you know of a solution that uses AI to summarize user sessions and provide quick answers to customer behavior questions?

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Forethought

Forethought is an AI-powered customer support system that automates repetitive work, improves resolution rates and lowers support costs. It offers AI-created ticket summaries and recommendations through Assist, and can process unstructured information to improve workflow. Forethought integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, making it a good choice for e-commerce, SaaS and FinTech companies.

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My AskAI

Another good option is My AskAI, which plugs into your existing live chat setup like Intercom, Zendesk or HubSpot. It deflects up to 75% of support requests by handing off chats to human reps with a summarized chat history and immediate verified AI answers 24/7. My AskAI supports multiple languages and has flexible pricing options, including a free tier, so it can be a good choice to improve customer support efficiency.

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Help Scout

Help Scout is another powerful AI-based customer support system that automates routine work and simplifies communication. Among its features are AI Drafts, AI Answers for quick knowledge base responses, and AI Summarize to condense long email threads. Help Scout's user-friendly interface and no coding requirement means it's easy to get started and use.

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Intercom

If you want an AI-first customer service system, check out Intercom. It offers an AI-powered inbox, AI Copilot to help agents, and AI Analyst (in 2024) to give support leaders insights. Intercom's omnichannel support and AI-powered customer service tools help businesses of all sizes create great customer experiences.

Additional AI Projects

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AptEdge

Automates and augments customer support with AI-powered answers, increasing productivity by 30% and customer satisfaction, while reducing ticket volume and escalation.

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Helpshift

Blends human experts with AI technology to create a seamless customer experience, increasing satisfaction while decreasing support costs.

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Monterey AI

Automates collection, analysis, and action on customer feedback from various data sources, enabling data-driven decisions and optimized product development.

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Ada

Automatically resolves over 70% of customer service requests with personalized, accurate, and safe answers, reducing operational costs and boosting customer satisfaction.

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Glean

Provides trusted and personalized answers based on enterprise data, empowering teams with fast access to information and increasing productivity.

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CustomerIQ

Automatically extracts and analyzes customer feedback from multiple sources, providing actionable insights to drive revenue and inform product decisions.

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Brainfish

Delivers instant, personalized answers to customer questions in under 2 seconds, reducing support requests and improving knowledgebase content.

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Quiq

Delivers personalized, accurate customer support through AI-powered assistants, mirroring human-like responses and enabling efficient, asynchronous conversations across multiple channels.

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Haptik

Utilizes Generative AI to automate customer support, sales, and marketing, providing personalized interactions and efficient solutions for businesses.

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Auralis

Automates up to 70% of customer support requests instantly, providing 24/7 accurate answers and support, while reducing handle time and increasing customer satisfaction.

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IntelSwift

Automate customer-facing processes with AI-powered chatbots, personalized product recommendations, and human handoff, transforming support centers into profit centers.

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eesel

Instantly answers company questions from integrated sources, providing efficient and secure access to knowledge for customers and employees.

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Verloop

Automates customer support with personalized, context-aware interactions, 24/7, using Generative AI technology to improve efficiency and customer satisfaction.

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Algomo

Automates and personalizes customer interactions, answering up to 85% of repetitive questions, and delivering top-notch support through AI-driven chatbots and live chat.

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Customerly

Augments support teams with AI-driven chatbots, assistants, and automation, enabling faster and more accurate responses to customer requests while reducing costs.

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DeepConverse

Automate customer service operations with AI-powered chatbots that engage customers in a personalized and precise way, reducing support costs and improving productivity.

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Fini

Turns existing knowledge bases into AI chatbots, providing instant answers to customer questions across multiple channels, while personalizing interactions and improving support metrics.

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helpix

Provides automated, intelligent customer service across multiple channels, responding immediately in customers' native languages with human-like conversations.

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Yellow.ai

Automates customer service operations with a dynamic platform, providing quick and empathetic answers, fast agent support, and actionable insights for business leaders.

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LiveChatAI

Automates customer support by answering questions using your website and help center content, reducing support volume by up to 70% and increasing satisfaction.