Question: Do you know of a customer service software that includes AI-powered workforce management and quality assurance features?

If you need a customer service software with AI-powered workforce management and quality assurance, Zendesk is a good option. Zendesk is an omnichannel platform designed to personalize interactions across multiple touchpoints. It includes AI Agents to respond to customer requests, AI-powered Workforce Management to optimize team performance, and AI-based Quality Assurance to evaluate and improve interactions. The platform is highly scalable and customizable, making it a good fit for businesses of all sizes.

Another good option is Genesys Cloud CX, an AI-infused contact center platform that improves customer and employee experiences. It offers omnichannel engagement, contact center optimization and workforce engagement management. Genesys Cloud CX is designed to boost response rates, first-call resolution and agent productivity, and more than 8,000 organizations use it.

If you want a more streamlined approach, Dixa offers an all-in-one conversational customer service platform. It handles customer interactions across multiple channels, including voice, email, social media and messaging. Dixa offers AI-powered conversations, smart tools to automate repetitive tasks, and detailed analytics for quality assurance. It's good for improving customer service by automating repetitive tasks and letting agents handle more important interactions.