Question: Can you recommend a platform that offers AI-powered routing and deflects a significant percentage of tickets?

If you want a platform that's particularly good at AI-powered routing and deflecting a lot of tickets, Forethought is a strong contender. It's got a lot of tools in its toolbox, including Solve for simple questions, Triage for intent-based routing, Assist for summarizing with AI-generated text and Discover for optimizing workflows. Forethought can link to big helpdesks like Zendesk and Salesforce, and its customers see an average deflection rate of 64% and a 40% decrease in First Response Time.

Another strong contender is Verloop. This conversational AI platform automates chat and voice interactions, helping agents get more done and customers get more done. With automated support, contextual conversations and multilingual support, Verloop lets businesses deflect a lot of support requests, which means a big improvement in response times and customer satisfaction.

Capacity is another strong contender, an AI-powered support automation platform that can link to full tech stacks. It deflects more than 90% of inquiries with its AI Helpdesk, and it's got other features like customizable chatbots, 24/7 support and a wide app integration, so it's a good fit for industries like banking, education and health care.

If you want a solution that works with your existing live chat software like Intercom and Zendesk, check out My AskAI. It deflects up to 75% of support requests, freeing up staff to do more important work. With features like smooth handovers, automated content integration and support across multiple channels, My AskAI has a flexible pricing model and is designed to improve customer support without disrupting what you already have.