Question: Is there a platform that allows me to build and manage AI-powered customer service agents that reflect my brand's tone and voice?

If you need a foundation for building and operating AI-powered customer service agents that sound like your brand, Sierra is a good option. This conversational AI foundation is designed to let you deploy AI agents that converse naturally and resolve customer issues in real time, while keeping your brand tone and voice intact. It connects to your existing infrastructure for continuous analytics and reporting to optimize customer experience, and it's designed for security and compliance with real-time monitoring and data governance.

Another strong option is boost.ai, an enterprise-focused conversational AI foundation that lets you personalize your interactions with customers. It can handle high traffic volumes without breaking the bank, and it's designed to integrate with what you already have. The foundation includes features like generative AI for creative answers, omnichannel consistency, and a hybrid approach that combines human and virtual agents. It also has no-code abilities and a management style that's geared to measuring return on investment so you can scale up or down depending on your business needs.

For a more complete service, check out Ada. This AI-powered customer service automation foundation replaces canned chatbots with personalized answers drawn from your existing knowledge bases. It works in more than 50 languages and spans multiple channels, including the web, mobile, social, SMS and phone. Ada's features include automated resolution measurement, AI coaching and a channel expansion plan that can help you reach a 100% customer happiness rate while lowering operational costs.

Another contender is Siena, which combines human empathy with intelligent automation for personalized and efficient customer interactions. It's omnichannel, personalized and contextually aware, with a goal of 100% customer happiness. Siena integrates with popular help desks and ecommerce sites and can handle a range of automation tasks, making it a good choice for companies that want to improve customer satisfaction and simplify support operations.