If you're looking for an AI-powered solution to embed in your website and offer 24/7 customer service, Ada is a top contender. Ada is an automation platform that can handle more than 70% of customer inquiries, combining with existing knowledge bases and data sources to deliver personalized responses. It can handle multiple languages and automate voice and email interactions, and it's good for e-commerce and fintech businesses.
Another contender is Auralis, which is designed to automate customer support tasks and offer 24/7 service. It can handle more than 100 languages and integrates with existing help desk software, including in-app messaging and Helpdesk Assistant. Auralis can handle routine questions so human agents can concentrate on more complex issues and improve overall customer satisfaction.
For a more enterprise-level option, boost.ai offers a conversational AI platform that scales to handle customer service while maintaining high-quality interactions. It integrates with existing systems and handles multichannel interactions for 24/7 coverage. It also offers a hybrid approach that combines human and virtual agents to minimize costs and maximize efficiency.
Last, DigitalGenius is geared for ecommerce companies, offering immediate help and personalized answers to customers' pre- and post-purchase questions. With deep integration with various platforms, it uses visual and generative AI to offer empathetic and personalized interactions that can reduce resolution time and improve customer satisfaction.