Question: Can you recommend a platform that uses AI to improve sales and customer service, and also provides analytics for customer retention?

For a platform that uses AI to boost sales and customer service and that offers analytics to keep customers, CML.AI is a mature package. It's a blend of AI, automation, analytics and human expertise for customer acquisition, support and retention. It automates sales and customer support and provides detailed retention analysis, so it's a good option for optimizing customer-facing operations.

Another good option is Cresta, which uses generative AI to try to optimize contact center performance. It analyzes conversations to provide insights and best practices, and it can improve sales, customer care, retention and collections. Cresta's AI tools are trained on a company's data, which means they can understand the context of a customer and respond more quickly.

Haptik has a good set of tools, too, with its Conversational CRM, which uses Generative AI for customer lifecycle management. It includes Gen AI Web Q&A for fast customer support and a Gen AI Sales Assistant for personalized buying guidance. Haptik offers intelligent analytics and multichannel support, too, so businesses can generate leads and improve customer satisfaction.

If you're looking for a platform that tries to simulate human interaction, Conversica is a good option. It uses self-supervised AI models to engage and qualify leads, re-engage dormant opportunities, and improve retention. Conversica integrates with popular CRM and customer success software, so it can be a good way to automate some work and boost revenue.