Question: Do you know of a platform that offers AI-powered multi-channel communications for stakeholder engagement?

If you're looking for a more mature platform for AI-powered multi-channel communications to better engage stakeholders, Braze is a good option. This customer engagement platform uses AI to orchestrate personalized, real-time interactions across channels like email, mobile app, SMS, WhatsApp and web messaging. It has tools for journey orchestration, data activation and real-time execution, and is used by retail, media, financial services, travel and on-demand companies.

Another contender is OneReach, which specializes in creating advanced AI agents called Intelligent Digital Workers (IDWs). These IDWs can be customized to improve employee and customer satisfaction by automating interactions across channels. With features like customizable dashboards, advanced analytics and support for more than 60 enterprise systems, OneReach is geared for companies looking to modernize their call centers and automate HR processes.

For a broader customer experience automation strategy, Verint offers a flexible platform that uses AI to drive engagement and business outcomes. The platform includes Da Vinci AI, an Engagement Data Hub, Forecasting and Scheduling, and Channel Automation. Verint's platform is well regarded by industry analysts and is designed to help contact centers automate interactions and improve customer satisfaction while lowering costs.

Last, MoEngage is a customer engagement platform that uses AI to personalize interactions and maximize ROI across channels. With features like customer insights, omnichannel communication and real-time transactional alerts, MoEngage is geared for enterprise-level brands in financial services, retail and e-commerce. It offers customizable solutions and resources to help companies improve their engagement strategies and customer retention.