Question: Is there a system that uses AI to improve customer support by clearly explaining coverage decisions and policy details?

Netomi is a commercial-grade AI-powered customer service system that automates support interactions across many contact points. It includes features like real-time omnichannel intelligence, AI-federated knowledge access and proactive care. It can be integrated with existing agent workstations, CRM and business systems for high-quality answers without brand risk or security problems.

Another good option is Ada, which replaces canned chatbots with AI-powered customer service. Ada automates more than 70% of customer service interactions and can draw from existing knowledge bases for personalized answers. Its multilingual support and automated resolution measurement make it good for many industries, helping companies improve customer satisfaction and lower costs.

Forethought is a more general-purpose AI-powered customer support system with tools like Solve for automated answers, Triage for routing tickets and Assist for generating AI-powered ticket summaries. It can integrate with popular helpdesks and is geared for e-commerce, SaaS and FinTech companies, with a promise of high ROI and resolution rates.

Last, Novo AI is geared for the financial services industry, using generative AI to process and analyze text documents like policy documents and claims files. It offers tools to explain coverage decisions, automate claims processing and optimize pricing, and it can help insurance companies and banks work more efficiently and satisfy customers.