Question: I need a system that integrates with multiple messaging channels and provides AI-driven customer engagement, can you suggest one?

If you're looking for a system that spans multiple messaging channels and offers AI-powered customer engagement, Gupshup is a good option. It automates customer acquisition, marketing, commerce and support on more than 30 messaging channels, including WhatsApp, Google's Business Messages and SMS. Gupshup's Bot Studio lets you create custom conversational journeys and Agent Assist helps agents work more efficiently. Gupshup is designed to increase customer lifetime value and lower service costs.

Another option is Haptik, which offers a range of tools for managing the customer lifecycle. Generative AI lets Haptik engage customers on multiple channels like WhatsApp, Instagram Direct and Facebook Messenger, along with a range of AI-powered agents and analytics tools. The platform is designed to improve customer satisfaction and operational efficiency, with customers reporting results like a 68% repeat rate on WhatsApp commerce and 125% NPS improvement.

If you're looking for a more general-purpose tool, check out Whautomate. This multi-channel customer engagement and automation tool can integrate with services like WhatsApp, Stripe and OpenAI to handle customer service requests across multiple channels. Whautomate has industry-specific solutions and features like chatbots, team inboxes and AI-powered customer support, and it's designed to increase sales, engagement and productivity.

Last, Yellow.ai offers an all-in-one suite of tools to improve customer service with AI technology. Its Dynamic Automation Platform handles large volumes of conversations across many channels and offers features like generative AI chat and enterprise-level security. It's customizable for different industries and designed to lower operational costs and increase conversion rates.