Question: Is there a customer engagement platform that offers AI-powered chat and SMS text messaging to capture leads and communicate with customers?

Olark is a full-featured live chat and chatbot tool to help you engage customers with real-time support and lead generation. It's got features like AI-powered chatbots, SMS text messaging, customizable chatboxes, and integration with more than 100 plugins, so it's a good choice if you want to try to get customers to stick around and generate leads.

Another good option is Haptik, a Conversational CRM that uses Generative AI to span the customer lifecycle in many different industries. It's got tools like Gen AI Web Q&A, Gen AI Sales Assistant, and Multi-Channel Support over SMS, WhatsApp, Instagram Direct and other channels. The idea is to boost customer satisfaction, generate leads and run operations more efficiently.

If you're an e-commerce company or digital marketing agency, Manychat has a powerful chat marketing tool. It can handle automated conversations on Instagram Direct Messages, Facebook Messenger and SMS, and it's got AI-powered abilities like Intention Recognition and Text Improver. Manychat is good for automating customer support, generating leads and optimizing chat marketing.