Matador

Matador offers conversational AI and automation tools for automotive dealerships to use for SMS communication, lead generation and customer engagement. The company's platform is designed to make it easier to manage messages from different sources, including SMS, email and other industry platforms, in dynamic shared inboxes.

Matador features include:

• Consolidated Messaging: See all messages in one place.
• Video Features: Humanize interactions.
• AI-Powered Conversations: Automate tasks and engage more customers.
• Lead Generation: Capture conversions from your website.
• SMS Broadcast: Reach a lot of people fast.
• Automations: Trigger workflows to create moments that matter.

Integrations are available with popular CRM systems like Dealersocket, VinSolutions and ELead, and with lead sources like AutoTrader and Facebook. More than 400 dealerships use Matador to improve sales and service.

The company says its platform has helped dealerships like Subaru of Fullerton achieve results like an 88% appointment show rate, 82% sales to service retention and a 5X increase in maintenance approvals. Customers have said Matador is easy to use, helps to increase customer engagement and integrates well with existing tools and channels.

For dealerships that want to get better at communication and customer interaction, Matador has a collection of tools to help them have more personal and meaningful conversations.

Published on July 6, 2024