Question: Can you recommend a platform that helps automotive dealerships manage messages from different sources in one place?

If you're an automotive dealership trying to consolidate messages from different sources into one place, Matador is a good option. The platform combines SMS, email and industry platform messages into dynamic shared inboxes that make it easier to communicate and personalize your interactions with customers. Matador also offers video messaging, AI-powered conversations and integration with widely used CRM systems. More than 400 dealerships have used it to improve sales and service.

Another powerful option is Kenect, which offers a single platform for customer communication, online reputation management and payment collection. Kenect features include 1-to-1 texting, webchat, video chat and bulk review requests, all powered by AI and integrated with dealerships' DMS and CRM systems. The company promises it'll save time and increase revenue, and indeed dealerships using it have reported significant improvements in lead generation and customer engagement.

If you want to improve customer relationships and streamline digital retailing workflows, DriveCentric is worth a look. The AI-powered CRM platform offers video messaging, dynamic customer segmentation, live rooms for immersive customer interactions and sophisticated marketing. DriveCentric integrates with other third-party systems and includes a mobile app so customers can connect with dealerships easily, and it's designed to improve operations, customer satisfaction and sales.

If you want to focus more specifically on service lane operations, myKaarma offers a suite of tools designed to improve customer satisfaction and sales. It includes a mobile-first communication system, payment processing, an online scheduler and video walkaround features, all designed to make service easier and improve employee satisfaction.