myKaarma

myKaarma is an all-encompassing service lane technology platform designed to provide franchise auto dealers with the best possible customer experience. It's an organic, closed-loop system that ensures every touchpoint with customers is seamless and memorable, driving customer satisfaction, retention and sales while reducing costs.

myKaarma offers several features to improve the service experience:

• Communication Platform: A mobile-first approach that lets customers communicate directly with service advisors through phone calls, text messages or email. That includes integrated calling, direct connect texting and email backup communications.
• Payment Processing: A way for dealers to accept a variety of payment options, including credit cards, checks and online payments. Contactless card payments, Apple/Google Pay and Affirm buy-now-pay-later options also are available.
• Scheduler: An online scheduler that's responsive on desktop, tablet and mobile devices so customers can schedule appointments with fewer clicks. It integrates with all myKaarma tools and the BDC for smooth customer handoff.
• Video Walkaround: A way for dealers to record and store high-definition videos of vehicle condition, reducing bogus damage claims and improving transparency.
• Pickup & Delivery: A system that tracks drivers and customer pickup and drop-off routes in real time, keeping customers informed every step of the way.
• Integration with Uber For Business: A convenient transportation option for customers, letting dealerships book Uber rides through the myKaarma app.

myKaarma is geared for the automotive service industry, specifically dealerships that want to improve customer satisfaction and retention. With AI and communication tools that are designed to be seamless, myKaarma hopes to make the service process easier and increase revenue for dealerships. Dealers can expect better employee morale, lower costs and higher sales from using the service.

Pricing isn't clearly detailed, but interested dealerships can schedule a demo to find out what's best for their needs.

Published on July 6, 2024