Question: I'm looking for a platform to improve customer satisfaction and retention in my auto dealership's service department.

The first, Impel, is an AI-based Customer Lifecycle Management platform for the automotive retail industry. It's designed to personalize interactions with customers, help them find the car they want and communicate more effectively. Among its features are generative conversational AI for employees and customers, interactive content for merchandising, and high-quality digital vehicle imagery. With Impel, dealerships can increase showroom appointments, service appointments and customer satisfaction.

Another option is myKaarma, an integrated service lane technology platform for franchise auto dealerships. It's designed to deliver a better customer experience with a mobile-first communication platform, multiple payment options, an online scheduler for easy appointments and video walkarounds to capture vehicle details. It also integrates with Uber For Business to shuttle customers to and from the dealership, making the service process easier and more satisfying for customers while cutting costs.

Another option is DriveCentric, an AI-based CRM system that marries an easy-to-use interface with sophisticated data analysis to help build relationships. It offers personalized videos, detailed inventory control, dynamic customer segmentation and live rooms for immersive vehicle walk-arounds and purchase negotiations. The system automates sales pipelines, handles routine tasks and offers 24/7 human-like support, making it a good option for dealerships looking to modernize operations and improve customer satisfaction.

Last is Kenect, an all-in-one platform for customer communication, online reputation management and payment collection. It offers features like 1-to-1 texting, video chat, end-to-end review management and integration with DMS and CRM systems. The platform can help dealerships free up time, increase revenue and improve communication, all of which can lead to higher customer satisfaction and retention.