DriveCentric

DriveCentric is the world's first AI CRM platform for automotive dealerships, marrying the power of AI with a user-centric design to help dealerships build stronger relationships. The platform is designed to streamline and personalize the sales process, allowing dealerships to manage all customer conversations across multiple communication channels, including text, email, voice and video chat.

Some of its features include:

• Data Warehouse: Offers insights from over 1,000 data points to make data-driven decisions.
• Partner API: Connects to third-party partners to streamline workflow.
• Apps & Integrations: Integrates with dealer platforms for easy access to data and tools.
• Customer Data: Captures and stores customer data for easy access in the CRM or conversations.
• Desking: Upgraded to streamline digital retailing workflows, combining desking, showroom and retailing tools.
• Personalized Videos: Offers impactful engagement and insightful analytics through video communication.
• Web-like Inventory Control: Offers robust filters and J.D. Power data to enhance car search results.
• Dynamic Customer Segmentation: Provides a 360-degree view of customers, identifying sales opportunities with the highest likelihood of conversion.
• Live Rooms: Offers immersive vehicle walk-arounds and streamlined purchase negotiations through live video streaming.
• Mobile App: Allows users to connect with customers easily and provide a seamless vehicle purchasing experience.

DriveCentric's Augmented Intelligence BDC automates sales pipelines to ensure consistent and personalized customer interactions. The platform can handle mundane tasks, minimize wait times and provide 24/7 human-like support. By using AI for tasks like lead handling, it can free up sales teams to focus on more complex tasks.

The CRM also includes advanced marketing capabilities to generate leads and personalize experiences to turn customers into brand ambassadors. DriveCentric's AI marketing looks for patterns and trends in customer data to develop engagement strategies and personalized communication.

DriveCentric integrates with a wide range of third-party partners, including DMS, credit, appraisal and phone systems, to help dealerships work more efficiently. It also holds OEM certifications such as GM Premium CRM and Toyota SmartPath, ensuring a seamless integration with manufacturers.

This platform is designed to improve dealership operations, customer satisfaction and sales. By automating mundane tasks and providing real-time insights, DriveCentric is poised to transform the automotive CRM industry.

Published on June 29, 2024