Question: Do you know of a CRM system that uses AI to personalize customer interactions and automate sales pipelines for automotive dealerships?

DriveCentric is a powerful AI-based CRM system for car dealerships. It includes tools like data warehousing, customer segmentation, live rooms for sales immersion, and an Augmented Intelligence BDC that automates routine tasks and offers 24/7 human-like support. It also integrates with a range of third-party partners, including DMS and OEM systems, so it's a good choice for dealerships looking to improve their operations and customer satisfaction.

Another contender is Kenect, an all-in-one system for customer communication, online reputation management and payment collection. AI powers Kenect, which can be integrated with dealerships' DMS and CRM systems, and offers tools like 1-to-1 texting, review management and video chat. Its integration with more than 100 other systems makes it adaptable for dealerships looking to better engage customers and boost revenue.

Fullpath is an information retrieval system that aggregates dealership-specific data to create personalized shopping experiences. It includes AI-based marketing automations, deep audience segmentation and dynamic integrations with a range of automotive technology partners. The system can help dealerships make data-driven decisions, improve customer experiences and drive sales through personalized marketing campaigns.