Impel

Impel provides an industry-leading, AI-powered Automotive Customer Lifecycle Management platform that empowers automotive retailers to create a seamless customer experience across all touchpoints. From website interactions to showroom visits and sales to service, Impel's comprehensive platform leverages AI technology to personalize interactions, help shoppers find the right vehicle and improve communication.

Some of the key capabilities of Impel include:

• Communications: Generative conversational AI that increases staff productivity and provides white-glove service to customers.
• Merchandising: Interactive content and immersive experiences that engage and educate shoppers, driving them to the showroom.
• Imaging: Computer vision AI that turns static vehicle images into rich, high-quality digital experiences that make inventory shine.

Impel is designed specifically for automotive retail, providing a purpose-built platform that drives business outcomes while maintaining brand compliance for dealers and OEMs. Deep integrations with leading data and system providers ensure staff are productive and responses are accurate. Impel also has enterprise-grade security, certified and compliant with regulations such as GDPR, TCPA and CCPA.

Dealer testimonials show the impact of Impel, including increases in showroom appointments, vehicle sales and service appointments. Case studies detail specific results, such as a 22% increase in showroom appointments set rates and $1 million in vehicle sales influenced over 12 months.

Impel also integrates with existing systems and partners, so auto retailers can take advantage of its advanced technology without disrupting their current operations. The platform is designed for dealers of all sizes and types, providing data insights and analytics to inform business decisions.

Impel takes data privacy and security seriously, maintaining the highest level of safeguards and protections for retailers and consumers. Its technology is designed to help dealerships achieve better business results while delivering a better customer experience.

Published on June 24, 2024