Question: I need a tool that offers AI-powered automation and intelligent routing to enhance customer service conversations.

If you're looking for a tool that can automate with AI and route conversations intelligently to improve customer service interactions, Ada is a top contender. The platform replaces traditional chatbots with AI-powered customer service, letting companies onboard and measure the performance of top-performing AI Agents. With features like voice and email automation, support for multiple languages, and automated resolution measurement, Ada helps companies boost customer satisfaction and lower operational costs.

Dixa offers an all-in-one conversational customer service platform that spans omnichannel support, including native voice, email, social media and messaging. It offers AI-powered conversations, smart tools to automate mundane work, and intelligent routing so agents can concentrate on more important interactions. The platform integrates with other software for a unified customer experience and has a Co-Pilot add-on for more AI help.

Forethought is another good option, with a variety of tools to automate mundane work and optimize operations. That includes Solve for simple questions, Triage for assessing intent and routing, Assist for summarizing tickets with AI, and Discover for analyzing unstructured data. Forethought integrates with popular helpdesks and promises big returns on investment and cost savings for customer support teams.

Last, Verloop.io is designed to automate chat and voice interactions to improve customer satisfaction and agent productivity. With automated support, contextual conversations and support for multiple languages, Verloop.io helps businesses across industries deflect a large percentage of support requests, leading to better customer satisfaction.