Yula Alternatives

If you're looking for another Yula alternative, DigitalGenius is a good option. The company's AI-powered customer service automation platform integrates with a variety of e-commerce platforms and shipping companies. DigitalGenius lets companies offer immediate support and personalized answers to customers' questions before and after a purchase, and it can help improve customer satisfaction and lower resolution time. The company also offers analytics and reporting tools to track performance and optimize results.

Another good option is Verloop. Verloop.io automates chat and voice interactions to increase agent productivity and customer satisfaction. It offers features like automated chat and voice support, agent empowerment tools and multilingual support. The platform is designed to deflect a high percentage of support requests, which can help reduce response times and improve customer satisfaction across industries like e-commerce.

Help Scout is another option. It automates mundane customer support tasks, reducing resolution time and communication complexity. Help Scout offers AI Drafts, AI Answers, AI Summarize and AI Assist to generate on-brand email responses, provide immediate answers and summarize long email threads. The tool lets support teams concentrate on complex issues and work more efficiently without requiring any programming skills.

Last is Zowie, an AI-powered customer service suite for e-commerce. Zowie automates up to 70% of routine inquiries, doubling agent productivity and supporting more than 175 languages. It offers a 360-degree customer view and integrates with existing e-commerce sites and support software, aiming to lower costs, increase revenue and improve customer satisfaction.