Verint Alternatives

If you're looking for a Verint alternative, Forethought is another option. This AI-powered customer support platform automates routine tasks, boosts resolution rates and lowers support costs. It includes features like Solve for automated responses, Triage for evaluating customer intent, Assist for AI-generated ticket summaries, and Discover for optimizing workflows. Forethought integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, so it's a good fit for e-commerce, SaaS and FinTech businesses.

Another good choice is Engageware, an AI-powered customer engagement platform for the kind of customer experience businesses want to deliver in many industries. It automates customer service, eases call center workloads and boosts employee productivity. With 24/7 omnichannel support and a virtual assistant that handles more than 98% of mundane questions, Engageware has been used by major financial services, health care and retail companies.

If you want more control over your setup, check out OneReach. The platform lets you create complex, multimodal AI agents that are customized for your business. It comes with features like customizable dashboards, advanced analytics and support for more than 60 enterprise systems and channels. That makes it a good choice for modernizing call centers and automating interactions across multiple channels.

Last, Ada offers AI-powered customer service automation that replaces traditional chatbots and lets businesses onboard and measure AI agents. It automates voice and email interactions, supports multiple languages and measures resolution, with results including a 2x increase in automated resolution rate and $2.7 million in annual savings. Ada is flexible and scalable, so it's good for many industries that want to improve customer satisfaction and cut operational costs.