injixo

injixo is a workforce management platform that helps you optimize your entire WFM process, from forecasting to scheduling, intraday management and more. The platform uses machine learning algorithms to forecast short-term, mid-term and long-term workloads, giving you the insights you need to make the right decisions for staffing and resource planning.

injixo's key features include:

• Forecasting: Use machine learning to forecast workloads and adapt to changing demand.
• Scheduling: Create schedules that meet business needs and employee preferences.
• Intraday Management: Manage schedules in real-time to handle unexpected events.
• Time-Off Management: Automate and manage time-off requests for fairness and transparency.
• Time & Attendance: Automate time tracking to ensure compliance and accurate payroll.
• Education Content: Run large-scale education programs with interactive e-learning content.
• HR Management: Centralize employee data in one place, integrating with existing systems.
• Capacity Planning: Plan for growth, recruitment and training with strategic capacity planning.
• Platform: Scalable cloud infrastructure with deep integrations and an API for customization.

These features help businesses optimize their workforce, leading to increased productivity, improved customer satisfaction and increased employee satisfaction. Customers can expect to see benefits including reduced agent burnout and substantial cost savings, such as £250,000 and £100,000 per year, as reported by customers.

injixo is here to help you inspire outstanding work by providing the tools to manage your workforce. You can explore the range of products and features to find the best fit for your business needs.

Published on July 10, 2024