If you're looking for another ValueFirst alternative, you could also check out CM.com. The company's suite of tools includes an Engagement Platform for orchestrating customer journeys, a Connectivity Platform for building customer relationships that are customizable and scalable, and a Payments Platform for online and offline transactions. It also has a Conversational AI Cloud and a Customer Data Platform that can help you personalize and optimize customer interactions.
Another contender is Insider, a customer data platform that collects customer data and uses AI to predict behavior and personalize interactions across different touchpoints. It can integrate with more than 100 sources of customer data and touchpoints, including the web, email, site search, conversational CX, WhatsApp and in-app experiences, so it's a good choice for omnichannel marketing and customer engagement.
Iterable is another option worth considering, a cross-channel marketing platform that uses real-time data to build personalized relationships with customers. It spans channels including the web, email, SMS and in-app, with features like personalized messaging, synchronized channels and dynamic campaigns. Its AI abilities and wide range of integration options make it a powerful choice for improving customer experiences and conversions.
If you're looking for a communications platform that's more powerful, Knowlarity has a range of options across several channels. That includes voice, message, video and AI-powered options for communicating with customers and managing work. Options like business virtual numbers, a cloud contact center and the WhatsApp Business API mean Knowlarity is a customizable and scalable option for improving customer communication and experience.