Shipped Alternatives

If you're looking for another Shipped alternative, Airkit.ai eCommerce is worth a look. It's a codeless AI-powered customer service tool that can answer 90% of customers' questions 24/7. It's got features like proactive issue detection, hyper-personalized conversations and integration with common eCommerce tools. It's designed to follow industry rules and company policies. It's easy to set up, and it can run in either Co-Pilot or Auto-Pilot modes to accommodate different support needs. That means businesses can offer good customer service and scale their operations.

Another option is DigitalGenius. The company's conversational and visual AI technology offers customers immediate care and personalized answers to questions about products before and after a purchase. It's tightly integrated with shipping carriers, ecommerce sites, ERPs, payment companies and loyalty programs, so it's a good choice for ecommerce companies. The company's proactive AI can spot problems and fix them before customers even call the company, and its analytics and reporting tools let you fine-tune performance for lower resolution times and higher customer satisfaction.

If you're more focused on post-purchase experiences, Narvar has a powerful platform that offers insights from a large network of retailers, carriers and other partners. Narvar's tools include Promise for setting clear delivery expectations, Notify for keeping customers up to date with order status, Track for keeping customers up to date with order status, and Return & Exchange for making returns easier. Narvar can integrate with more than 300 carriers and 50+ eCommerce systems, which can help reduce WISMO calls, increase conversion rates and keep revenue by making returns and exchanges easy.

Last, Siena offers an autonomous customer service platform that combines human empathy with intelligent automation. It offers omnichannel communication and personalization for faster response and resolution times. Siena integrates with help desks and ecommerce sites like Gorgias, Zendesk and Shopify, and its contextual awareness abilities make it good for automating tasks like order tracking and shipping updates, which can improve customer satisfaction.