Shipped

Shipped is an AI-powered customer service automation platform built specifically for e-commerce companies. It's designed to quickly and efficiently help customers resolve complex post-purchase problems by emulating the decision-making process of a top customer support agent.

Some of the features of Shipped include:

• DELIVERY ASSISTANCE: Personalized resolution for delivery problems including late shipment, damage upon arrival, lost in transit, stolen upon delivery, and return to sender.
• PRODUCT ASSISTANCE: Instant resolution for unexpected product problems, troubleshooting, and defects.
• RETURNS & EXCHANGES: Self-service returns and exchanges.
• COURTESIES: Customer appeasements to build brand loyalty.
• ORDER ADJUSTMENTS: Pre-shipment order changes and address updates.
• TRACK: Proactive shipment tracking notifications and delay updates.
• AGENT KNOWLEDGE: Internal knowledge base for agents.

Shipped also offers an integrated AI CX concierge, which allows for the orchestration of the entire customer journey from delivery to customer success, with unified data and support for more than 50 languages. It also supports multiple channels, including email, SMS, phone, on-site live chat and social media.

The platform integrates with a variety of e-commerce platforms, including Shopify, BigCommerce, Magento and Salesforce Commerce Cloud, so it can be easily added to existing operations. Shipped says it's the only AI CX solution that can resolve any issue in one conversation, without the need to create workflows or escalate to human agents.

Shipped says it's achieved some notable results, including a 98% customer satisfaction rate, 74% cost savings and 78% full resolution rate. It's also helped companies like Touch of Modern cut support costs by 74% and boost NPS by 6%.

Prospective customers can try out Shipped's features and estimate its potential value to their e-commerce business using a variety of tools and resources on its website.

Published on August 10, 2024