Question: I'm looking for a solution that can provide personalized support for delivery and product issues, can you suggest something?

If you need a service to handle delivery and product support issues on a more personal level, Shipped is a great option. It's an AI-powered customer service automation platform for e-commerce businesses that offers one-to-one delivery support, product support, easy returns and exchanges, and proactive shipment tracking. With integrations with Shopify and Magento and other e-commerce tools, Shipped can handle complex post-purchase issues with less support staff and lower costs while keeping customers happy.

Another contender is DigitalGenius, which offers immediate care and personalized answers to customers' questions before and after a purchase. It uses conversational and visual AI to spot product problems, offer empathetic responses and proactively fix problems. With deep integrations with many tools, DigitalGenius can help companies cut resolution times and improve customer satisfaction.

If you're looking for something more specialized, Mavenoid offers a product support automation platform that offers step-by-step instructions for product discovery, warranty registration and troubleshooting. It also offers multilingual support, live and video support integration, and SEO-optimized help centers, so it's a good fit for consumer electronics and home appliance companies.

Last, Siena marries human empathy with intelligent automation to give customers a personalized experience. It offers omnichannel communication, personalization and contextual awareness, and integrates with tools like Gorgias and Shopify. Siena can automate tasks like order tracking and shipping updates to keep customers happy and free up business resources.