Question: How can I implement a self-service returns and exchanges system for my online store?

If you want to add a self-service returns and exchanges system to your e-commerce site, Narvar has a full suite of tools. Its Return & Exchange tool automates customer return and exchange processes. Narvar's technology can help boost conversion rates, lower WISMO calls and preserve revenue with a frictionless return experience.

Another option is Shipup, which offers a built-in returns management tool as part of its post-purchase technology. Shipup offers automated shipping updates, proactive messaging and AI-powered smart delivery estimates. The platform can help reduce the workload on customer support and optimize overall operations for better customer satisfaction and retention.

For a more AI-infused approach, Shipped is notable for its AI-powered customer service automation. Shipped can handle all post-purchase issues, including easy returns and exchanges, and integrates with popular e-commerce sites like Shopify and Magento. This can dramatically lower support costs and improve customer satisfaction.

Last, Wix Answers is a flexible customer support platform that includes a self-service knowledge center, AI-powered issue resolution and real-time automation. The platform can handle a high volume of customer requests, freeing up businesses to focus on other priorities while still delivering top-notch customer service.