Pearl Alternatives

If you're looking for a Pearl alternative, Auralis is another top option. It's good at automating customer support work and offering 24/7 support with knowledgeable responses. Auralis supports more than 100 languages and can integrate with existing help desk software, so it's a good choice for businesses that want to expand their customer support operations while improving customer satisfaction.

Another option is Conversica, a platform geared for revenue teams that uses large-scale AI models to simulate human conversation to drive conversions across the customer journey. It can handle multilingual and omnichannel conversations, and its natural language understanding (NLU) and natural language generation (NLG) models let it engage in conversational dialogue. Conversica is good for lead engagement, opportunity reactivation and customer retention.

IntelSwift is another customer service automation option. It offers 24/7 support through chatbots and FAQs, human handoff and personalized customer interactions. IntelSwift supports multiple languages and offers features like real-time human handoff, AI conversation summaries and analytics tools. It's a good choice for businesses that want to increase productivity and personalize customer interactions.

Last, LivePerson is another option worth considering. It helps businesses move to digital-first customer interactions, lowering costs and improving customer satisfaction. LivePerson features include routing voice calls to digital channels, automating common customer intents and analyzing omnichannel conversation data to understand customer needs. The platform is highly customizable, so it should be adaptable to different business needs.