Pearl

Pearl is an AI-powered phone agent that can help transform customer interactions across a wide range of industries. By generating human-sounding conversations, Pearl can help improve customer engagement and support while increasing call volume and efficiency. The tool is geared for companies trying to cope with high volumes of inbound and outbound communications.

Among Pearl's features are:

• Outbound Sales: Places sales calls with automated scripts and personalized interactions.
• Inbound Support: Handles customer calls and chats with natural-sounding responses.
• Multilingual Support: Supports English now, with Italian, French, German and Spanish support arriving in August 2024.
• Automated Actions: Can send emails, process payments and schedule appointments in real time.
• Call Recording and Analysis: Records and summarizes calls for analysis.
• Easy Integration: Uses a powerful API for easy integration with existing systems.
• Customization: Allows companies to customize interactions and responses through the NLPearl console.
• Unlimited Data Management: Can handle large amounts of data to improve conversations and offer more informed insights.

Pearl uses natural language processing technology to converse in sales, support and other areas, and it's designed to accommodate different business needs. The AI phone agent works 24/7 to help a business deepen customer relationships without human intervention.

Pearl pricing plans are:

• Pearl Starter: $19 per month (100 included minutes, 1 free US phone number, 1 agent)
• Pearl Secretary: $99 per month (600 included minutes, 1 free US phone number, 1 agent)
• Pearl Manager: $330 per month (2200 included minutes, 2 free US phone numbers, 2 agents)
• Pearl Executive: $1200 per month (8400 included minutes, 4 free US phone numbers, 4 agents)

More agents can be added for $100 per month each. Minutes beyond the included plan are billed at rates from $0.20 to $0.145 per minute depending on the plan.

Pearl is for small and large businesses and is geared for industries like finance, real estate, food service and clothing, where customer contact is important. By automating phone sales and support, the company says, businesses can better utilize their employees, improve customer satisfaction and boost revenue.

Published on June 14, 2024