Question: I need a multilingual customer service platform that can handle a high volume of inbound calls.

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Auralis

If you're looking for a powerful multilingual customer service platform that can handle a lot of inbound calls, Auralis is a great option. The platform automates customer service tasks, answering up to 70% of customer inquiries immediately, and supports more than 100 languages. It also integrates with existing help desk software for 24/7 support and can improve customer satisfaction. Auralis offers a variety of pricing tiers, so it's a good option for companies of all sizes that want to grow their customer support operations.

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Verloop

Another option is Verloop, which offers a range of features for automating chat and voice interactions. Verloop supports multiple languages and offers features like automated chat and voice support, agent empowerment, and contextual conversations. The platform is designed to lower response times and handle times, so it's well suited for e-commerce, banking and travel companies.

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Moveo

Moveo is another enterprise-level option that turns past conversations into a knowledge base and uses proprietary large language models for customer support. It supports 21 languages and can be used with a variety of channels like WhatsApp and Facebook Messenger. Moveo is good for financial services and e-commerce companies, and it can scale and provide insights to help you better serve customers.

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Pearl

If you're looking for an AI-powered phone agent that can handle a lot of inbound support calls and outbound sales calls, Pearl is an option. It can handle English for now, but other languages are on the way. Pearl can automate follow-up actions and record calls for analysis. It can be integrated with existing systems and is priced competitively, so it's good for companies that want to better engage customers and improve sales support.

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