Question: I'm looking for a solution that can automate customer support calls and provide 24/7 assistance.

If you're looking for a way to automate customer support calls and offer 24/7 support, Ada is a top choice. Ada is an AI-powered customer service automation platform that replaces traditional scripted chatbots. It can draw from existing knowledge bases and data in business systems to offer personalized help, and it can handle more than 50 languages and multiple channels including voice, email and more. Ada also offers automated resolution measurement, AI coaching and a big boost in automated resolution rate, which can help businesses improve customer satisfaction and lower operational costs.

Another top pick is Auralis, which is designed to automate up to 70% of customer requests on the fly. Auralis offers 24/7 support, in-app messaging and integrates with existing help desk software. It supports more than 100 languages and offers agent handoff, making it a good choice for businesses that want to quickly scale their customer support. Auralis also offers advanced triage, CRM integration and on-premise options, which can be customized for small to large businesses.

If you're looking for a generative AI solution, Ultimate is a good option. Ultimate automates more than 60% of support requests across multiple digital channels, helping to increase customer satisfaction and agent productivity. It comes with features like UltimateGPT, Dialogue Builder and an Analytics Suite to fine-tune conversation performance, and it connects to any CRM with one-click connections and API integrations. The platform is designed to automate mundane tasks and expand support to new markets with multilingual support.