If you're looking for a Mavenoid alternative, Verloop is another good option. Verloop.io is a conversational AI platform that automates customer support across multiple channels. It increases agent productivity and customer satisfaction with features like automated chat and voice support, agent empowerment tools, contextual conversations, and multilingual support. It's suitable for businesses in e-commerce, banking, travel and other industries, helping to deflect a significant percentage of support requests and increase overall customer satisfaction.
Another good option is Ultimate. It uses generative AI to automate more than 60% of support requests across multiple digital channels. It comes with features like UltimateGPT for answering FAQ-style questions, Dialogue Builder for custom dialogues, and Backend Integrations for personalized responses. Ultimate also integrates with any CRM in a snap, so it's a powerful tool for automating mundane tasks, increasing customer satisfaction, and scaling support operations at scale.
If you're looking for an all-in-one support solution, Help.center is an AI-powered customer support knowledge base that answers customer questions instantly through an AI chat widget and dedicated website. It comes with features like an AI knowledge base, AI chatbot, shared inbox, and multilingual support, making it a good fit for companies with repetitive customer questions. Help.center's pricing plans are reasonable, with a free plan and a Business plan at $19 per seat per month.
Last, kapa.ai is good for developer-facing companies that want to improve their technical support. The platform lets you build LLM-powered support and onboarding bots that can automatically answer developer questions by tapping into technical sources like documentation and GitHub. It's designed to accelerate response times, automate support and help identify gaps in documentation, so it's a good option for improving the developer experience and reducing support needs.