Invoca Alternatives

If you're looking for another Invoca alternative, Cresta is worth a look. It optimizes contact center performance by analyzing conversations and surfacing key insights and best practices. Cresta has industry-specific solutions for sales, customer care, retention, and collections, using AI-powered tools trained on your company's data to build contextual understanding. The platform includes conversation intelligence, agent assist, virtual agent, and a no-code command center, providing real-time guidance and accurate answers.

Verint is another good option, offering a broad customer experience (CX) automation platform. It uses AI to improve customer engagement and business outcomes, with a modular architecture that lets you add new capabilities as needed. Verint's platform includes tools like Da Vinci AI, Engagement Data Hub, Forecasting and Scheduling, Quality and Compliance, and Channel Automation. That makes it a good choice for contact centers looking to automate and improve the customer experience while cutting costs.

If you're looking for a platform that's geared more toward customer engagement and automation, check out Engageware. It automates customer service, releasing call center capacity and boosting employee productivity. Engageware handles routine questions through a virtual assistant, offering 24/7 omnichannel support and better customer satisfaction. The platform is good for industries including financial services, healthcare, education, retail and more.

Another good alternative is Respond.io, an all-in-one customer conversation management platform. Respond.io captures leads from multiple touchpoints and converts them into sales across multiple communication channels like WhatsApp, email and social media. The platform centralizes all conversations, providing actionable insights and real-time monitoring with customizable integrations and enterprise-grade security. That makes it a good option for businesses looking to improve sales with AI-powered automation.