If you're interested in an IntelSwift alternative, boost.ai is another option. The platform is geared to boost customer satisfaction and automate customer service through AI chat and voice bots. It can operate 24/7, ensure omnichannel consistency and offer a hybrid approach that combines human and virtual agents. The platform is designed to scale, integrate with existing infrastructure and focus on return on investment, so it's a good option for companies that want to increase self-service rates while maintaining high-quality interactions.
Another option is Algomo, which offers an AI-powered customer interaction platform that automates and personalizes customer support. Its features include an AI chatbot that can handle up to 85% of repetitive questions, live chat with human and AI triaging, and personalized interactions in more than 100 languages. It can integrate with Shopify, Hubspot, Slack and Google Analytics and offers industry-specific solutions for e-commerce, travel and SaaS businesses. The platform can help you increase automation rates and speed up response times.
Ada is another option. It replaces traditional scripted chatbots with AI-driven customer service, letting businesses onboard, measure and coach AI agents to automatically resolve more than 70% of customer service inquiries. The platform integrates with existing knowledge bases and data from key business systems, and offers personalized responses and support in multiple languages across multiple channels. Ada's features have produced impressive results, including a 2x increase in automated resolution rate and $2.7 million in annual savings.
Last, Verloop is a conversational AI platform that can be used to automate customer support. It offers automated chat and voice support, agent empowerment tools and contextual conversations. Verloop.io works across multiple industries and has been shown to improve response times, handle times and customer satisfaction through its Generative AI capabilities, so it's a good option for businesses looking to improve their customer service.