If you're looking for iAdvize alternatives, DigitalGenius is a top contender. This AI-powered customer service automation platform is designed for e-commerce companies and provides immediate support and personalized answers to customers' pre- and post-purchase questions. It comes with powerful integrations with major platforms, visual AI for product recognition, and generative AI for empathetic and personalized interactions. By automating customer service and streamlining workflows, DigitalGenius can lead to a dramatic improvement in customer satisfaction and a reduction in resolution time.
Another top contender is Ada. Ada is an AI-powered customer service automation platform that replaces traditional scripted chatbots to handle more than 70% of customer inquiries. It integrates with existing knowledge bases and key business systems to deliver personalized and accurate answers. With features like voice and email automation, multilingual support, and AI coaching, Ada can lead to higher customer satisfaction, lower operational costs and better overall service quality.
If you want a more advanced conversational AI platform, check out Verloop.io. Verloop.io automates chat and voice conversations, increases agent productivity and customer satisfaction through contextual conversations, live chat and AI-powered FAQs. It works across multiple industries, including e-commerce, and has been shown to reduce response times and handle times. The platform's generative AI abilities can deflect support requests, making it a good iAdvize alternative.
Last but not least, Haptik is a Conversational CRM that uses Generative AI to manage the customer lifecycle across multiple industries. It offers features like Gen AI Web Q&A for quick support, Gen AI Sales Assistant for personalized guidance, and Multi-Channel Support across multiple channels. With the ability to generate leads, improve customer satisfaction and improve operational efficiency, Haptik is a good iAdvize alternative.